Privacy Policy

Last updated: 2026

Introduction

Synthroverse Pty Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and mobile applications.

This policy applies to all Synthroverse products and services, including:

  • eSIM Card: Travel Internet - Global connectivity and travel data services
  • Call App: Text, Voice & Video - Communication and messaging services
  • FitGenie AI - AI-powered health and fitness companion
  • Verify: Virtual Number - OTP - Virtual phone numbers for SMS verification

Information We Collect

Information You Provide

We may collect information you voluntarily provide, such as:

  • Contact information (name, email address) when you contact us or create an account
  • Account credentials and profile information
  • Payment information when you make a purchase or subscribe to services
  • Communications you send to us

Automatically Collected Information

We may automatically collect certain information, including:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (app features used, time spent, interactions)
  • Log data (IP address, browser type, access times)
  • Location data (with your consent, for location-based services)

App-Specific Data

eSIM Card App

  • Device eSIM compatibility information
  • Data usage statistics
  • Destination country preferences

Call App

  • Contact information you choose to import (stored locally on your device)
  • Call and message metadata (not content)
  • Audio/video call quality metrics

FitGenie AI

  • Contact information you provide: name, email address.
  • Account credentials and profile information you create during sign-up and onboarding.
  • Body and fitness information you enter during onboarding: age, gender, height, weight, fitness goal, diet preference, activity level, workout preference.
  • Chat messages and meal photos you submit to AI features (see "AI Features and Third-Party AI Processing").
  • Health and activity data (e.g. step counts) accessed from Apple HealthKit or Android Health Connect, only after you grant permission. This data is read on-device and is not sent to OpenAI.
  • Subscription and purchase information processed by Apple's App Store via In-App Purchase. We do not receive your full payment-card details.
  • Device information: device type, operating system, unique device identifiers used to maintain your session.
  • Usage data: app features used, time spent, interactions.
  • Log data: IP address, access times.

Verify: Virtual Number - OTP

  • Account credentials and profile information you create during sign-up.
  • Virtual number usage history: services selected, countries chosen, and numbers obtained.
  • SMS verification messages received through the platform (message content is displayed to you and may be temporarily stored to ensure delivery).
  • Transaction and credit balance information for purchasing virtual numbers.
  • Subscription and purchase information processed by Apple's App Store via In-App Purchase. We do not receive your full payment-card details.
  • Device information: device type, operating system, unique device identifiers used to maintain your session.
  • Usage data: app features used, platforms accessed, time spent.
  • Log data: IP address, access times.

Important: Verify does not access, read, or intercept SMS messages on your personal phone number. The app only displays messages sent to temporary virtual numbers you obtain through the service.

HealthKit and Health Connect

Step counts and related activity data read from Apple HealthKit (iOS) or Android Health Connect are used only to display your daily progress inside FitGenie AI. We do not write this data back to HealthKit unless you log a workout. HealthKit data is never transmitted to OpenAI or used for advertising.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

AI Features and Third-Party AI Processing

FitGenie AI uses OpenAI, L.L.C. ("OpenAI") to power two features. These features are opt-in and only run when you explicitly take an action in the app.

a. AI Genie chat coach

When you send a message in the AI Genie chat, we send the following to OpenAI's Chat Completions API (api.openai.com):

  • The text you typed.
  • Up to the last 20 turns of the same conversation so replies stay in context.
  • A profile snapshot used to personalise the reply: your first name, age, gender, height, weight, BMI, fitness goal, diet preference, workout preference, activity level, and daily calorie target.

b. Meal photo analysis

When you photograph or select a meal image for analysis, we send the image to OpenAI's Responses API (api.openai.com) along with a static nutrition-extraction prompt. No personal identifiers are attached to the image.

What we do NOT send to OpenAI

Your email address, password, sign-in credentials (Sign in with Apple, Google, or one-time codes), Apple ID, Google ID, payment or subscription information, HealthKit / Health Connect data (step counts, etc.), location data, or any photo other than the meal image you explicitly choose to analyse.

OpenAI processes these requests as a "data processor" on our behalf. Per OpenAI's API data-usage policy, content submitted through the OpenAI API is not used to train OpenAI's models. OpenAI's privacy practices are described at https://openai.com/policies/privacy-policy.

No other third-party AI provider is used by the app.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication

For sensitive data such as health information (FitGenie AI), we use additional encryption and store data locally on your device whenever possible.

Data Sharing and Third Parties

We share information with the following categories of service providers strictly to operate our apps:

  • OpenAI, L.L.C. — AI inference for the AI Genie chat coach and the meal-photo analysis feature in FitGenie AI, as described in the "AI Features and Third-Party AI Processing" section.
  • Apple Inc. — Sign in with Apple (authentication) and the App Store / StoreKit (subscription billing).
  • Google LLC — Sign in with Google (authentication, optional).
  • Google Firebase — Remote Configuration service used to deliver runtime settings to the app.
  • Virtual Number Service Providers — For the Verify app, we partner with third-party virtual number providers to supply temporary phone numbers and relay incoming SMS messages. These providers receive only the information necessary to provision numbers and deliver messages (selected service, country preference). They do not receive your personal contact information or identity.
  • Our backend hosting provider — Stores your account data so it syncs across devices.

We do not sell your personal information. We do not share your data with advertising networks or data brokers.

Your Privacy Controls

You have control over your data:

  • App Permissions: You can control app permissions (location, contacts, health data) through your device settings
  • Account Settings: Manage your profile and communication preferences within each app
  • Data Export: Request a copy of your data
  • Account Deletion: Delete your account and associated data by contacting us

Children's Privacy

Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Your Rights

You have the following rights regarding your personal data:

  • Access and portability — request a copy of the personal data we hold about you by contacting us at info@synthroverse.shop.
  • Correction — edit your profile information (name, body details, fitness goals) at any time from the Profile tab inside the app.
  • Deletion ("right to be forgotten") — permanently delete your account and all associated data directly from the app. Open the Profile tab → tap Delete Account → confirm. The deletion is processed immediately on our servers and cannot be undone. If you prefer, you can also request deletion by emailing info@synthroverse.shop.
  • Withdraw consent — revoke HealthKit / Health Connect permission at any time from your device's system settings. Revoking permission stops new readings from flowing into the app; previously read data is removed when you delete your account.
  • Object or restrict processing — contact us at info@synthroverse.shop.

We respond to verifiable requests within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Data Retention

We retain your personal data only for as long as your account is active or as needed to provide you with our services.

FitGenie AI

When you delete your FitGenie AI account through the Profile tab, the following are removed from our active systems immediately:

  • Your account record (name, email, password hash, Apple/Google sign-in identifiers).
  • Your profile and onboarding data (age, gender, height, weight, fitness goal, diet preference, workout preference, activity level, daily calorie target).
  • Your meal logs, meal photos, workout history, weight log, water log, step log, and progress entries.
  • Your chat history with the AI Genie, if any is stored server-side.
  • Your linked-subscription record on our servers.

Verify: Virtual Number - OTP

When you delete your Verify account, the following are removed from our active systems immediately:

  • Your account record (email, password hash, sign-in identifiers).
  • Your virtual number usage history and transaction records.
  • Any stored SMS verification messages (these are also automatically purged after a short retention period even without account deletion).
  • Your credit balance and purchase history on our servers.

Note: SMS messages received through virtual numbers are temporary by nature. Messages are typically retained for a limited period (usually 24-48 hours) to ensure you can view them, after which they are automatically deleted regardless of account status.

General

For users who signed in with Sign in with Apple, we additionally call Apple's token-revocation endpoint at the time of deletion so the account is fully disconnected from your Apple ID.

Some information may be retained for limited periods after deletion where we are legally required to do so or where it is necessary to detect fraud, enforce our terms, or comply with tax and accounting obligations. This residual data — for example, billing receipts and abuse-prevention logs — is held only in pseudonymised form and is purged once the underlying obligation expires (typically 7 years for financial records and 90 days for security logs).

Important: Deleting your account does not automatically cancel an Apple App Store or Google Play subscription you started in the app. To stop being billed, cancel the subscription separately in Settings → Apple ID → Subscriptions (iOS) or in the Google Play Store (Android). If your subscription is still active when you attempt to delete your account, the app may ask you to cancel the subscription first.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending you a notification through our apps (for significant changes)

We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy, want to exercise your rights, or have concerns about our practices, please contact us at:

Synthroverse Pty Ltd

Email: info@synthroverse.shop